Sewage Clean Customer Policies
Who we are
We are “Sewage Clean”, what we do for customer safety through industry-approved, non-toxic treatments and strict compliance with health standards. Our website address is: https://sewageclean.com.au.
Introduction
Sewage Clean is committed to protecting the privacy and confidentiality of clients, website visitors, and individuals who use our services. This Privacy Policy outlines how personal information is collected, used, stored, and protected when individuals interact with the website https://sewageclean.com.au/ or engage our forensic and biohazard cleaning services.
Information We Collect
Sewage Clean may collect personal information such as names, phone numbers, email addresses, service locations, and details about incidents requiring cleaning services. Additional information may be collected during communication with clients or while assessing the scope of cleaning services. Technical data such as IP addresses, browser types, and website usage information may also be collected when users visit the website.
How We Collect Information
Information is generally collected directly from users when they submit contact forms, request quotes, schedule services, or communicate with our team by phone or email. In some cases, information may also be gathered during site inspections or assessments conducted to evaluate cleaning requirements.
How We Use Your Information
The information collected is used to respond to enquiries, provide quotations, schedule and perform forensic cleaning services, process payments, maintain service records, and improve customer support. Information may also be used to monitor and enhance the functionality of the website.
Cookies and Website Tracking
The website may use cookies and similar technologies to enhance user experience and analyze website performance. Cookies help us understand visitor behaviour and improve website functionality. Users may adjust their browser settings to control or disable cookies if they prefer.
Sharing of Information
Sewage Clean does not sell personal information to third parties. However, information may be shared with trusted service providers when necessary to deliver services, such as payment processors, contractors, or licensed biohazard waste disposal facilities. Information may also be disclosed when required by law or regulatory authorities.
Data Security
We take reasonable precautions to protect personal information from unauthorized access, loss, misuse, or disclosure. Personal data is stored securely and is accessible only to authorized personnel who require the information to perform their duties.
Confidentiality
Because forensic cleaning services often involve sensitive incidents, Sewage Clean maintains strict confidentiality. Our technicians operate with discretion and professionalism, and all incident-related information, photographs, and reports are handled securely and shared only when required for service delivery or legal compliance.
Our experts equipped with personal protective equipment (PPE) and uses professional-grade cleaning agents.
Data Retention
Personal information is retained only for as long as necessary to fulfil service obligations, maintain business records, comply with legal requirements, or resolve disputes. When the information is no longer required, appropriate steps are taken to securely dispose of or anonymize the data.
User Rights
Individuals may request access to personal information held by Sewage Clean and may request corrections if the information is inaccurate or incomplete. Requests regarding personal data can be submitted through the contact details listed on our website.
Third-Party Links
The website may contain links to third-party websites for informational purposes. Sewage Clean is not responsible for the privacy practices of external websites, and users are encouraged to review their privacy policies before providing personal information.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements, business operations, or website functionality. Updated versions will be published on the website, and continued use of the website indicates acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.